The practice tries very hard to offer a helpful and friendly service to their patients with a high quality and standard of care. However, there may occasions when, despite our best efforts, you may feel that you have cause to complain.

We do take your complaints or suggestions very seriously and encourage you to tell us if you feel that our standard of service has fallen short of your expectations.   Download the Practice complaints form using the link below and hand into reception.

Phoenix Surgery Complaints Form

Complaints & Comments Procedure Leaflet


Date published: 5th September, 2019
Date last updated: 22nd October, 2021