Accessing Your Medical Records – Subject Access Request (SAR)
In 2018 General Data Protection Regulations (GDPR) came into force and changed the patients rights to access to their health records. Patients can submit a Subject Access Request under GDPR ... [continue] Accessing Your Medical Records – Subject Access Request (SAR)
Appointments
Ways to Book Your Appointment By Telephone:Call 01793 600440 during our opening hours Please call between 8.30am to 11.00am for appointments & home visits, and 10am onwards for general advice ... [continue] Appointments
Boundary map
Please use the search tool on this map to see if you live within our practice boundary (also called catchment area).
Complaints
The practice tries very hard to offer a helpful and friendly service to their patients with a high quality and standard of care. However, there may occasions when, despite our ... [continue] Complaints
Home Visits
The Surgery, with all its facilities, is the best place for a consultation. However, if you are housebound or too ill to come to Surgery, a Doctor will visit you ... [continue] Home Visits
Life Threatening Emergencies
In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999. Injuries The surgery is ... [continue] Life Threatening Emergencies
Named GP
All patients at Phoenix Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You can ... [continue] Named GP
Online Services
If you would like access to our Online Services – Please print read and complete this Online Access Consent Form if you do not have a printer available, the form ... [continue] Online Services
Practice Activity
During the pandemic Phoenix Surgery has continued to delivery essential services to patients but with a different way of working to prevent the spread of coronavirus and to protect patients ... [continue] Practice Activity
Registering with Us
If you live in our practice catchment area you can join our list, please check with reception for details. If you are registering your new baby please next section. To ... [continue] Registering with Us
Repeat prescriptions
If you need to take medication on a regular basis your Doctor may decide to issue you with repeat prescriptions which will remove the necessity for you to be seen ... [continue] Repeat prescriptions
Swindon SUCCESS Centres
The SUCCESS Centres are two clinics operated by a company called Medvivo on behalf of Swindon CCG. The SUCCESS Centres are located within Moredon Medical Centre and the new Swindon ... [continue] Swindon SUCCESS Centres
Urgent Care Centre
Urgent Care Centre The Urgent Care Centre is based at the Great Western Hospital. No appointment is required and the centre is open every day (including bank holidays and weekends) ... [continue] Urgent Care Centre
Violent or abusive behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour
What happens to your information?
As your GP practice we hold your healthcare record, both in hardcopy and electronically. It is our responsibility to ensure that the data within it is accurate and up to ... [continue] What happens to your information?
Date published: 28th August, 2014
Date last updated: 15th August, 2019