Phoenix Surgery

01793 600440

Patient Survey

Have your say to improve your healthcare.

Please help us to ensure that we provide you with the best possible service, by completing this questionnaire

We welcome your feedback.

Patient Survey

  • Generally, how easy is it to get through to someone at your GP practice on the phone?
  • How helpful do you find the receptionists at your GP practice?
  • How satisfied are you with the general practice appointment times that are available to you?
  • How often do you see or speak to your preferred GP when you would like to?
  • On this occasion, were you offered a choice of appointment?
  • Were you satisfied with the type of appointment (or appointments) you were offered?
  • Overall, how would you describe your experience of making an appointment?
  • How long after your appointment time did you wait to see or speak to a healthcare professional?
  • Last time you had a general practice appointment, how good was the healthcare professional at giving you enough time?
  • Last time you had a general practice appointment, how good was the healthcare professional at listening to you?
  • Last time you had a general practice appointment, how good was the healthcare professional at treating you with care and concern?
  • During your last general practice appointment, were you involved as much as you wanted to be in decisions about your care and treatment?
  • During your last general practice appointment, did you have confidence and trust in the healthcare professional you saw or spoke to?
  • During your last general practice appointment, did you feel that the healthcare professional recognised and/or understood any mental health needs that you might have had?
  • Thinking about the reason for your last general practice appointment, were your needs met?
  • As far as you know, which of the following online services does the practice offer?
  • Which of the following general practice online services have you used in the past 12 months?
  • How easy is it to use your GP practice’s website to look for information or access services?*
  • In the last 12 months, have you had enough support from local services or organisations to help you to manage your condition (or conditions)?
  • Overall, how would you describe your experience of your GP practice?
  • To help us improve our services please tell us a little more about your reasons for choosing the ratings.
  • Your reply will be completely anonymous but we may wish to publish the comments you have made. Please change the option below if this would NOT be ok.
  • This field is for validation purposes and should be left unchanged.