Patient Survey

Access by Phone*

Generally, how easy is it to get through to someone at your GP practice on the phone?

Receptionists*

How helpful do you find the receptionists at your GP practice?

Appointment Time Availability*

How satisfied are you with the general practice appointment times that are available to you?

Preferred GP*

How often do you see or speak to your preferred GP when you would like to?

Choice of appointment*

On this occasion, were you offered a choice of appointment?

Type of appointment*

Were you satisfied with the type of appointment (or appointments) you were offered?

Yes, and I accepted an appointment
No, but I still took an appointment
No, and I did not take an appointment

Experience of making an appointment*

Overall, how would you describe your experience of making an appointment?

Waiting Time*

How long after your appointment time did you wait to see or speak to a healthcare professional?

Time with Healthcare Professional*

Last time you had a general practice appointment, how good was the healthcare professional at giving you enough time?

Listened To by Healthcare Professional*

Last time you had a general practice appointment, how good was the healthcare professional at listening to you?

Treating you with care and concern*

Last time you had a general practice appointment, how good was the healthcare professional at treating you with care and concern?

Involved in decision making*

During your last general practice appointment, were you involved as much as you wanted to be in decisions about your care and treatment?

Yes, definitely
Yes, to some extent
No, not at all
Don't know/Doesn't apply

Confidence in Healthcare Professional*

During your last general practice appointment, did you have confidence and trust in the healthcare professional you saw or spoke to?

Yes, definitely
Yes, to some extent
No, not at all
Don't know/Can't Say

Mental Health Needs*

During your last general practice appointment, did you feel that the healthcare professional recognised and/or understood any mental health needs that you might have had?

Needs Met*

Thinking about the reason for your last general practice appointment, were your needs met?

Yes, definitely
Yes, to some extent
No, not at all
Don't know/Can't say

Online Services*

As far as you know, which of the following online services does the practice offer?

Online Service Use*

Which of the following general practice online services have you used in the past 12 months?

Booking appointments online
Ordering repeat prescriptions online
Accessing my medical records online
None of these

Ease of use of online services*

How easy is it to use your GP practice’s website to look for information or access services?*

Support from local services*

In the last 12 months, have you had enough support from local services or organisations to help you to manage your condition (or conditions)?

Overall Experience*

Overall, how would you describe your experience of your GP practice?

Please let us know the main reason(s) for your ratings.

To help us improve our services please tell us a little more about your reasons for choosing the ratings.

Privacy*

Your reply will be completely anonymous but we may wish to publish the comments you have made. Please change the option below if this would NOT be ok.

Yes this can be made public (it will always be anonymous)
Please keep this private

Consent*

Please note that no medical information or questions will be responded to. The data you supply on this form will be stored on our website, which is hosted by a third party, until it has been processed by the practice. The data will be used lawfully, in accordance with the Data Protection Act 2018, which gives you the right to know what information is held about you, and sets out rules to make sure that this information is handled properly. The practice privacy policy can be viewed on this website.

I agree to the privacy policy.

Email

This field is for validation purposes and should be left unchanged.

Patient Survey

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Phoenix Surgery